A responsive and cross-app event feature for Royal Caribbean's Intranet, Homeport.
Along with my product manager, we set up meetings throughout the week with four main admins from the business that would be in charge of creating events. We also spoke to employees (full-time and vendors) to get their opinions on the current process.
After discussing their goals and pain points, we ended up with a few main takeaways. It's hard for event creators to keep track of attendees, shirt sizes, check-ins, etc. They also don't have an effective way of notifying attendees on changes to the events or reminding them when an event is coming up - all of this is done manually.
On the employee side, they felt overwhelmed with the number of emails they received, most of which were not correctly targeted to them. In the midst of all of the messy communication, their visibility to events they could be interested in diminished. Vendors were also unaware that they were allowed to partake in campus events.
I started sketching out ideas based on a previous feature I had created for Homeport, called Conference Room Finder. As users had already been exposed to that page's style and information layout, I felt it was the best way to get users to quickly understand how to use events. Content was very similar in how it should be presented as well.
For our MVP, we decided to only show Health & Fitness events since this was the department that had the largest effort in communicating new content every single day. We kept filters very simple, since this would only be targeted to Miami employees. From the banner on our homepage, users would get to this card view landing page that had all events in order by date.
“Monika is much more than a Product Designer, she's a rock star problem solver who brings calm and certainty to the product development process. She has been a game-changer from the moment she joined our team and her contributions were invaluable during our product’s relaunch. She is one of the most industrious, thoughtful, and solution-minded individuals I've ever had the pleasure of working with and truly ‘does the work’ that leads to success. Monika is both creative and pragmatic, open to feedback, and, while always ready to try a new approach, never seems lost when searching for a solution. Further, she is an approachable and dependable team member, leads by example, and collaborates fluidly across with her colleagues in design, development, QA, and business leadership. ”
Garo Moumdjian, Sr. Digital Product Manager at Royal Caribbean Group